The platform
It’s not a smart answering machine: it’s a system that reads and writes to your systems with permissions and traceability, behind all your channels at once.
- Omnichannel with a single memoryIf a customer orders by email in the morning and asks on WhatsApp in the afternoon, the worker knows what they mean. One context per customer, across every channel.
- Business context, not generic repliesCatalog, per-customer pricing, stock by warehouse, history and documentation: every answer comes from your data.
- Execution with guardrailsNothing is created without the customer’s confirmation; anything unusual escalates to a person with the work already done. Every action is logged with its conversation.
- Your team firstThe worker acts as backup: it steps in when your people can’t and steps back when they do. Each employee controls their own modes.
- Auditable measurementA dashboard with the honest pair: resolved without intervention alongside corrected afterwards. No black boxes.
- 20× 90° elbow Ø16
- 2× flexible hose 3/8" (your usual)
- 80 l water heater: out of stock until Monday — I have an equivalent at the same price, does Thursday work?
ClienteDo you have the 80 l heater? I need it Thursday for the Leganés site.
DelfosYes: two units in the regional warehouse. I’ll reserve it for Thursday morning delivery and send you a WhatsApp summary to confirm in one tap, sound good?
ClientePerfect, send it over.
14 lines extracted from the PDF · 13 resolved with price and stock · 1 query (Ø20 or Ø25) asked back to the customer
What it does and doesn’t do, by design
Does: complete tasks
Identifies the person, understands the request, checks your data, executes the action (order, appointment, ticket, reply) and logs it with its conversation.
Does: proactive alerts
Reordering, delays, due dates, cold quotes: the system looks at your data every day and alerts the right person in their channel.
Doesn’t: anything irreversible without confirmation
No orders without an accepted summary, no sensitive changes without verification, no invoices: those are always issued by your certified software.
Doesn’t: replace your team
It works as backup and through the night; your people keep the relationship and decide on the unusual. Asking to speak to a person always works, first time.